Frequently Asked Questions

1. What is StarPowerDisplays.com? StarPowerDisplays.com brings more than 25 years’ experience as a regional trade show display distributor to the worldwide web. Over those years, our company has built a solid reputation for choosing the highest quality products, delivering them on time every time, at a very reasonable price. You can be sure we’ll maintain those commitments with your transactions.
2. Why buy from StarPowerDisplays.com? Our customer service representatives are experienced in assessing the need, purpose and image your display needs to bring star power to your product story. Whether you need a high-quality, portable exhibit or attention-grabbing booth accessories, we have it or we’ll try to find it.
3. How do I order? Your customer service representative at StarPowerDisplays.com can be reached at 800.707.6319, at sales@starpowerdisplays.com or through our web site.
4. When do I order? Planning is essential to your success at every trade show. When working with your StarPowerDisplays.com customer service representative, be sure to allow plenty of time – not just to receive your display, but to pull together each piece of your trade show marketing plan.
5. How do I pay for my display? When you place your order online, our web site secure server will protect your credit card information. Or, you can call a customer service representative and provide payment information over the phone. StarPowerDisplays.com accepts Visa, MasterCard and American Express.
6. What about the cost of shipping? On display kit orders, StarPowerDisplays.com will cover the cost of ground shipping to the destination of your choice within the continental U.S. Expedited shipping is available at your expense. Shipping costs on parts, accessories and brief case displays will be added to the listed price.
7. How long will it take to receive my display? We’ll attempt to accommodate your requirements as often as possible. With many of our display models, when you order is Coal, Silver, or Imperial Blue fabric, we’ll ship it the next business day. With other colors, we’ll usually ship in 7 to 10 business days.
8. What is the warranty on my StarPowerDisplays.com pop-up? You’ll receive a Lifetime Warranty on your display frame (see our Warranty Certificate). Just call 800.707.6319 or email us at service@starpowerdisplays.com, to receive a return authorization number. At that time, you’ll be instructed which of our service centers should receive your display. If you prefer, you can receive the parts and make many repairs in the field. Graphic panels are warranted against de-lamination and other defects in materials and workmanship.

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